Two 9-Year-Old Girls Trapped in Elevator for Nearly Two Hours: A Reminder That Elevator Safety Is About More Than Equipment

According to reports, on May 23, 2026, two 9-year-old girls became trapped inside an elevator in a residential community in Linping District, Hangzhou. What should have been a routine elevator ride turned into a frightening experience that lasted nearly two hours.

A Disturbing Rescue Delay

The incident began at approximately 5:16 PM when the elevator reportedly stopped between the 4th and 5th floors.

The two girls immediately attempted to seek help by repeatedly pressing the elevator emergency call button. Reports indicate that they took turns pressing the alarm and emergency communication button more than 35 times—possibly as many as 50 times during the ordeal.

However, the security staff monitoring the system allegedly assumed the children were simply playing with the elevator equipment and reportedly responded with comments such as, "Stop playing with the elevator buttons."

At the same time, a communication failure in the emergency system further complicated the situation, preventing the trapped passengers from receiving timely assistance.

It was not until family members noticed the children were missing and began searching that the seriousness of the situation became clear. Elevator maintenance personnel eventually arrived and successfully rescued the girls at approximately 7:36 PM.

When the elevator doors finally opened, both children were reportedly drenched in sweat and visibly distressed after nearly two hours inside the confined space.

Psychological Impact Beyond the Rescue

Although the girls were physically unharmed, the incident highlights an often-overlooked consequence of elevator entrapment: emotional and psychological stress.

According to media reports, the children have since shown signs of anxiety related to elevators and difficulty sleeping alone at night. Further medical and psychological evaluations are expected.

For children, elderly passengers, and individuals with anxiety disorders, even a temporary elevator stoppage can become a deeply stressful experience if communication and rescue procedures fail.

Property Management Responds

Following the incident, the property management company acknowledged failures in emergency handling procedures.

The security guard involved was reportedly dismissed, and the property management company stated that it would:

• Cover medical examination expenses
• Provide compensation related to emotional distress
• Conduct a comprehensive inspection of elevator systems
• Upgrade emergency response procedures
• Strengthen staff training and supervision

The event serves as a reminder that elevator safety depends not only on mechanical reliability but also on effective communication, monitoring, and emergency management.

What Should Passengers Do If They Become Trapped?

While modern elevators are among the safest forms of transportation, occasional faults or unexpected stoppages can occur.

If you become trapped inside an elevator:

1. Stay Calm

The elevator car is designed with ventilation systems and is not airtight. Lack of oxygen is generally not a risk.

2. Use the Emergency Communication System

Press the alarm button or emergency call button and wait for a response. Provide clear information about the situation.

3. Contact Emergency Numbers

If mobile signal is available, call building management, elevator maintenance services, or emergency services.

4. Do Not Force the Doors Open

Attempting to pry open elevator doors or climb out of a stalled elevator can create far greater dangers than remaining inside.

5. Wait for Professional Rescue

Trained technicians have the proper tools and procedures to safely evacuate passengers.

What Parents Can Teach Children About Elevator Safety

This incident also highlights the importance of educating children about elevator safety.

Parents are encouraged to remind children:

• Avoid riding elevators alone whenever possible.
• Learn how to use the emergency call button.
• Stay calm if the elevator stops unexpectedly.
• Never attempt to force open doors.
• Know how to contact parents or emergency services.

Knowledge can significantly reduce panic and improve safety during unexpected situations.

Safety Is More Than Technology

At Niutech Lift, we believe that elevator safety involves much more than advanced equipment.

Reliable elevator systems, regular maintenance, responsive monitoring, clear emergency communication, and well-trained personnel all play equally important roles in protecting passengers.

Modern elevators are equipped with multiple layers of safety mechanisms, including emergency brakes, door interlocks, overspeed protection devices, alarm systems, and rescue procedures. However, even the best technology must be supported by responsible management and prompt action.

Every emergency call deserves to be taken seriously.

Looking Ahead

As today is June 1st, International Children's Day, this incident serves as a timely reminder of how important safety awareness is for families, communities, and building operators alike.

We sincerely wish all children around the world a joyful Children's Day.

May every child grow up healthy, safe, confident, and free to explore the world around them—and may every elevator ride be a safe one.